Casin Terms & Conditions — Applicable to All Members

By accessing or using the Casin (casin.biz) platform, you are considered to have fully read, understood, and accepted these Terms and Conditions. These Terms constitute a legally binding agreement between Casin and all its members.

Casin's terms and conditions may be updated at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms. We recommend checking this page regularly.

Casin provides entertainment and gaming services only. All games and betting activities on the platform operate in a licensed and regulated environment. Casin complies with all applicable laws and expects the same from its users.

The following requirements must all be met to open an account with Casin. Failure to meet any one of them will result in a rejected registration, and if discovered during a later verification, the account will be permanently closed.

Key Registration Requirements:

• You must be 18 years of age or older.
• Each individual may operate one account only.
• All information provided at registration must be truthful and accurate.
• If there are multiple accounts within the same household or address, Casin must be informed in advance.
• Accounts cannot be transferred to a third party under any circumstances.
• Members are solely responsible for keeping their account password confidential.

Identity Verification (KYC):

Casin reserves the right to verify a member's identity at any time if required. Any of the following documents may be requested for verification:

• National ID Card (NID) — clear photos of both sides.
• Passport — scan of the data page.
• Driving License — both sides.
• Proof of ownership of the mobile banking account.

Casin currently supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). Payments from third-party accounts are not accepted.

Important Withdrawal Rules:

• Withdrawals can only be made to the same payment method used for the original deposit.
• Daily withdrawal limits are determined by the member's account level.
• Wagering requirements must be met before any winnings derived from a bonus can be withdrawn.
• For suspicious transactions, Casin may hold payments until verification is complete.
• A withdrawal request can be cancelled within 15 minutes of submission.

Casin offers a variety of bonuses and promotions, each with its own terms. The general bonus conditions below apply to all promotions:

• The welcome bonus is available to new members once only.
• To claim a bonus, any promo code (if applicable) must be entered correctly.
• Wagering requirement: bonus amount × 15 to × 30 (varies by promotion).
• You generally have 30 days to complete the wagering requirements.
• Winnings from bonus funds may be restricted to use on specific games only.
• The maximum single bet from bonus funds is capped at 20% of the bonus or ৳ 500, whichever is lower.
• Multiple bonuses cannot be claimed simultaneously unless explicitly permitted.
• Casin reserves the right to modify or cancel any bonus offer at any time.

All betting activities on Casin are governed by the rules outlined below. Every member is required to comply with these rules.

Betting Limits:

• Minimum stake per bet: ৳10.
• The maximum stake per bet varies depending on the game and event.
• Daily betting limits are set based on the member's account history and level.
• Odds in live betting update in real time; the odds at the moment your bet is confirmed are the ones that apply.

Bet Cancellation Scenarios:

• If an event is cancelled or suspended, the bet will be refunded.
• Casin reserves the right to void any bet placed at incorrect odds due to a technical error.
• Bets may be voided in cases of match fixing or unusual circumstances.
• In cricket, if a match is abandoned due to rain or bad light, the D/L method will be applied.

The following activities are strictly prohibited on the Casin platform. Any breach of these rules will result in permanent account closure and forfeiture of any remaining balance.

• Operating multiple accounts on behalf of the same individual or household.
• Placing bets using automated software, bots, or scripts.
• Placing bets strategically to exploit the bonus system (bonus hunting).
• Match fixing or betting using insider information.
• Using fraudulent payment methods or initiating chargebacks.
• Selling or renting your account to another person.
• Attempting to hack or gain unauthorized access to Casin's systems.
• Harassing other members or staff, or using abusive language.
• Using the platform for money laundering or any other illegal financial activity.

Casin reserves the right to suspend or close any account without notice in the circumstances below. Members may also request account closure at any time.

Reasons for Account Closure by Casin:

• Violation of terms and conditions.
• Detection of fraudulent activity.
• Refusing to complete KYC verification.
• Inactive account (no activity for 12 months).
• As directed by legal or regulatory authorities.

Account Closure by Member:

You can request account closure at any time by emailing support@casin.biz or contacting us via live chat. Any pending bets will be settled and any valid balance will be returned before the account is closed.

Casin believes gaming is purely for entertainment. We never want any member to face financial or personal difficulties, which is why responsible gaming is our top priority.

Responsible gaming tools available to members:

• Daily Deposit Limit: You can set your own daily deposit limit at any time.
• Weekly or Monthly Budget Limit: Helpful for keeping long-term spending in check.
• Cooling-Off Period: Temporarily suspending the account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Take a break from the platform for 6 months, 1 year, or permanently.
• Reality Check: Session time reminders after a set period.

If you feel that gaming is having a negative impact on your life, contact us immediately at support@casin.biz or Responsible Gaming Visit the page.

Casin is committed to resolving all disputes fairly and promptly. If you have a complaint, please follow the steps below:

How to File a Complaint:

• Step 1: Contact our support team directly via live chat. Most issues are resolved at this stage.
• Step 2: If the issue remains unresolved, send a detailed email to support@casin.biz. Include your account number and a description of the problem in the message.
• Step 3: Casin will respond in writing within 48 hours. Complex matters may take up to 7 business days.
• Step 4: If both parties cannot reach an agreement, a third-party mediator will be called upon.

Casin reserves the right to update these Terms & Conditions at any time. When changes are made, the revised date will be noted on this page and members will be notified via their registered email or platform notification.

Continued use of the platform after any changes constitutes acceptance of the updated terms. If you do not agree to the new terms, you may request to close your account.

If any provision of these Terms and Conditions is found invalid or unenforceable by a court or regulatory authority, the remaining provisions will continue in full effect. Casin's failure to enforce any provision does not constitute a waiver of that right.