Casin Privacy Policy — Committed to Protecting Your Data

We collect certain personal information when you register and use Casin's services. This data is used solely to deliver a better experience and keep your account secure. Under Casin's Privacy Policy, we never ask for information that isn't necessary.

Information Collected Directly From You:

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Current address (division, district, upazila).
• Identity verification documents (NID, passport, or driving license).
• Mobile banking numbers (Mobile Pay, Nagad, Rocket).
• Password chosen at registration (stored in encrypted form).

Automatically Collected Information:

• IP address and device type.
• Browser and operating system information.
• Platform activity logs (login times, bet history).
• Session data via cookies and local storage.
• Referral source (how you found Casin).

Casin uses collected data only for defined purposes. No data is used beyond its intended scope. Below is the full list of how data is used under Casin's Privacy Policy.

Casin stores your data on secure, encrypted servers. Retention periods vary depending on the type of data and applicable legal requirements. In line with Casin's Privacy Policy, no data is kept longer than necessary.

• Active Account: All information is retained for as long as your account remains active.
• After Account Closure: Financial transaction records are retained for 5 years (legal obligation).
• KYC Documents: Retained for up to 3 years following verification.
• Betting History: Deleted 3 years after account closure.
• Support Conversations: Deleted 2 years after last contact.
• Marketing Information: Deleted immediately upon withdrawal of consent.

We follow ISO 27001 standards for data storage. All backup data is maintained under the same security protocols. No data is transferred abroad without authorization.

Casin never sells your personal data or shares it with third parties for advertising purposes. However, there are limited circumstances where sharing information may be necessary — these are detailed below.

Information may be shared when:

• Payment Processing: Necessary information is shared to process transactions via Mobile Pay, Nagad, or Rocket.
• Legal Obligation: In response to a court order or lawful request from a government authority.
• Fraud Prevention: Minimal data shared with industry-recognized fraud detection agencies.
• Auditing Body: For license renewal and regulatory compliance verification.
• Business Succession: In the event of a Casin merger or acquisition, members will be notified in advance.

Casin's website and app use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. Under Casin's Privacy Policy, you have full control over how cookies are used.

Cookie Type:

• Essential Cookies: Stores login sessions, security tokens, and language preferences. These cannot be disabled as they are essential for the site to function.
• Performance Cookies: Tracks page load times and errors to help improve the site. Activated with your consent.
• Functionality Cookies: Remembers your preferred games, settings, and interface preferences. Activated with your consent.
• Analytics Cookies: Collects overall usage statistics (non-personally identifiable). Activated with your consent.

You can delete or block cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect the functionality of certain site features.

Under Casin's Privacy Policy, you have full control over your personal data. You can contact us at any time to exercise the rights listed below.

Casin is an adults-only platform. Collecting information from or providing services to anyone under the age of 18 is strictly prohibited. The protection of children is the highest priority under Casin's privacy policy.

• Age is verified at registration by confirming your date of birth.
• Age is re-verified through identity documents during the KYC process.
• If an account holder is suspected to be under 18, their account will be suspended immediately.
• Any data inadvertently collected from a minor will be deleted immediately.

Casin uses industry-leading security technology to protect your data. Our Privacy Policy ensures that your information is safeguarded at both the technical and administrative level.

Technical Safeguards:

• All stored data is protected with 256-bit AES encryption.
• Data transmission is secured using the TLS 1.3 protocol.
• Regular penetration testing and vulnerability scanning.
• Firewall, DDoS protection, and real-time monitoring.
• Passwords are stored using bcrypt hashing — no one can view them directly.

Administrative Safeguards:

• Only authorized personnel may access personal data.
• All staff receive regular privacy and security training.
• Data access logs are maintained and audited on a regular basis.
• All third-party service providers are bound by strict confidentiality agreements.

Casin reserves the right to update this Privacy Policy as needed. Any changes will be reflected by updating the "Last Updated" date at the top of this page, and registered users will be notified by email.

• For significant changes, you will be notified at least 14 days before they take effect.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.
• Previous versions of the Privacy Policy are available upon request.

For any privacy-related questions, requests, or complaints, please reach out to us through the channels below. All requests are taken seriously and handled in accordance with Casin's Privacy Policy.

An initial response will be provided within 48 hours of filing a complaint. Complex cases may take up to 30 business days to resolve fully. Casin is committed to handling all privacy complaints fairly and promptly.